IT Systems and Security Administrator

We appreciate your interest in the IT Systems and Security Administrator role. Before completing this form, please review the Position Description attached to the job advertisement. Then complete all sections of this questionnaire and attach any required supporting documents before submitting. Your answers will guide our shortlisting process.

This role is based in Deakin, ACT. The successful applicant will be expected to work full time from the office during the initial onboarding period and then maintain a regular office presence of at least 3 days per week after 6 months.

By completing this application form, you acknowledge that your personal information will be collected and handled in accordance with the St Vincent de Paul Society National Council Privacy Policy:

https://www.vinnies.org.au/national-council/privacy-policy

If you have any questions about the application, please email HR@svdp.org.au

PART A: CONTACT & ELIGIBILITY

1. First Name *

2. Last Name *

3. Email Address *

4. Phone number *

5. Where are you currently based? *

Canberra / ACTElsewhere in AustraliaOutside Australia

6. Are you able to meet the in-office requirements for this role? *

Yes, I can work full time from the Deakin office during the initial onboarding period and at least 3 days per week in the office after 6 months of employmentYes, but I would like to discuss this furtherNo

7. If you are not currently based in Canberra / ACT, please briefly outline your relocation or commuting plans

8. Do you have legal right to work full time in Australia? *

9. What is your earliest available start date? *

PART B: YOUR COMPETENCY

10. How many years of experience do you have in a similar IT systems administration, service desk or technical support role? *

Less than 2 years2 to 3 years4 to 5 years6+ years

14. Which IT service desk or ticketing platforms have you used in a support role? *

15. Briefly describe your hands-on experience supporting Microsoft 365, end-user devices and day-to-day IT support. Please include the main systems you administered and the types of issues you handled. (Please keep your response concise. 150 to 200 words ) *

16. Briefly describe your experience contributing to cyber security, security awareness or security uplift activities. (Please keep your response concise. 100 to 200 words) *

17. What experience do you have preparing documentation, reports or summaries for users, managers or stakeholders? (Please keep your response concise. 100 to 200 words) *

PART C: SCENARIO ASSESSMENT

19. A staff member approaches you directly with an urgent issue, while several other requests are already in the service desk queue. How would you respond and manage the situation? (Please keep your response concise. 150 to 200 words) *

19. A new staff member is starting tomorrow and needs a laptop, Microsoft 365 access and secure device enrolment. Briefly describe your approach. (Please keep your response concise. 150 to 200 words) *

20. You notice the same type of support issue is being raised repeatedly by users. What would you do to reduce repeat requests and improve the service? (Please keep your response concise. 120 to 180 words) *

PART D: ALIGNMENT & MOTIVATION

21. Why are you interested in this role and what appeals to you about working with St Vincent de Paul Society National Council? (Please keep your response concise. 150 to 200 words) *

22. What is your experience with the not-for-profit or charity sector? Options: *

23. If you selected relevant experience above, please describe your most relevant not-for-profit, charity or mission-driven experience. Include your role and the context. (Please keep your response concise. 120 to 180 words)

24. What are your salary expectations for this role? Please indicate AUD per annum and specify whether your figure is inclusive or exclusive of superannuation. *

PART E: REFERENCES

Please provide details for two professional referees

25. Referee 1, Name, Title, Organisation, Phone, Email, Relationship *

26. Referee 2, Name, Title, Organisation, Phone, Email, Relationship *

PART F: SUPPORTING DOCUMENTS

27. Upload your resume (PDF only) *

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28. Upload your cover letter (PDF only) *

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29. LinkedIn Profile URL *

30. Declaration *

I confirm all information provided is true and accurateI have read the position descriptionI consent to reference checks if shortlisted

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